Return Policy

Shipping and Transit Time

Most orders will be shipped within 1-2 business days of placement. We cannot guarantee that your order will ship out on the same day that the order has been placed. We will make every attempt to notify you of any shipping delays that may arise with your order.

Once your order has been placed, we will begin to pull all the items together, pack the order, and facilitate a pickup by your selected carrier.

We do not ship on weekends and most major holidays. Courier services generally do not deliver on weekends and most holidays either.

Please note: the shipping time and delivery guarantee refers to the amount of time that the order is in transit while in the possession of the carrier, not from the time you place the order in our store.

Approximate shipping times for the available carrier services are as follows:

  • FedEx Options
    • FedEx Home: Delivers to residential addresses in 1-5 business days
    • FedEx Ground: Delivers to commercial addresses in 1-5 business days
    • FedEx Express Saver: Delivers by 4:30 PM on the third business days
    • FedEx Express 2 Day: Delivers by 4:30 PM on the second business day
    • FedEx Standard Overnight: Delivers by 3:00 PM the next business day
    • FedEx International Priority: 1-3 business days
    • FedEx International Economy: 4-5 business days
  • USPS Options
    • USPS Express mail: 1-2 business days
    • USPS Priority Mail: 2-3 business days
    • USPS First Class Mail: 2-5 business days
    • USPS Parcel Post: 4-7 business days
    • USPS Media Mail: 5-7 business days
    • USPS Priority International: 6-10 business days
    • USPS First Class Mail International: no estimate

International Shippments

Please be aware that shipments crossing international borders are subject to the duties and taxes imposed by the importing country’s government. The responsibility for these charges lies with the customer. In applicable cases, local duties and taxes must be paid before the goods are released.

Returns

We will accept returns within 30 days of receipt of the product, but the customer is responsible for the return shipping costs.

Any returned products must be received within 10 days of the customer’s notification of their intent to initiate a return.

Returned items must arrive undamaged and in sellable condition. This means that all returned items shouldn’t have any tags removed, seals broken or any shrink-wrap removed.

Provided that the returned items are still in a sellable condition, we will credit the refund to the customer’s purchasing credit card or provide the customer with a store credit of the same value. We will not refund any shipping costs associated with the order.

Some items in our store are not eligible for return:

  • Complete enema buckets
  • Catheters
  • Coffee
  • Digital/Downloadable Content

How to Return an Item

    Step 1: Please call 1-858-694-0707 to request a return
    Step 2: Fill out the return form from your original packing slip. If you do not have one, we will email you one.
    Step 3: Send the returned items and the return form to:
      Gerson Institute
      4631 Viewridge Ave
      San Diego, CA 92123

How to Cancel an Order

We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. Orders received on Friday or over the weekend will in most cases be shipped the following Monday.

If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at [email protected] with “CANCEL ORDER # xxxxxxxx” in the subject line. Once we have shipped the item, you may return it under the conditions stated above, but you will not be credited for the shipping costs

Damaged/Lost Goods

If any items are returned to us by the carrier, the customer may incur an additional shipping charge. Applicable cases will be judged on an individual basis.

If any of the items in your order are damaged in transit, save the damaged items, the original shipping container and any packing material from the shipment. Notify us and we will place a claim with the carrier.

The carrier representative may need to inspect the damaged merchandise and packaging before an adjustment can be made be. We will replace the product at the carrier's expense.

We are not responsible for lost or stolen items. All such cases will have to be filed as a claim with the designated carrier.